Refund Policy
ALL SALES ARE FINAL
Except where applicable law requires otherwise or a limited exception below is approved, all purchases are final and are not returnable, refundable, or exchangeable. Please review the product, concentration, quantity, shipping address, and order total carefully before completing checkout.
Why Returns Are Restricted
To protect material integrity, chain of custody, and appropriate handling standards, products that have left Atlas’s control generally cannot be accepted back into inventory or resold. This restriction applies whether or not the outer package or product container appears unopened.
No Change-of-Mind Returns or Exchanges
Refunds, returns, or exchanges are not provided because a customer changes their mind, orders the wrong product, selects the wrong concentration or quantity, no longer needs the product, finds a different price elsewhere, lacks suitable facilities or authorization, or does not use the product.
Order Changes and Cancellations
Contact support immediately if an order was submitted incorrectly. A requested change or cancellation is not guaranteed. Once processing, fulfillment, or shipment has begun, the order normally cannot be changed or canceled.
Limited Issues Eligible for Review
All sales are final. In the unlikely event Atlas sends the wrong product, and the customer provides verifiable proof, Atlas will reship the correct product at no cost to the customer. Atlas may also review a duplicate charge, materially damaged shipment, verifiable quantity discrepancy, or package that was not delivered. Any rights or remedies that cannot legally be excluded remain available.
How to Report an Order Problem
Please contact Atlas support promptly and, when reasonably possible, within 48 hours after delivery or discovery of the issue. For a wrong-product claim, verifiable proof must include the order number and clear photographs showing the shipping box, shipping label, packing materials, complete product label, concentration, and quantity received. Include the tracking number and a detailed description. This requested reporting period does not shorten any deadline or right that cannot legally be waived.
Keep the Product and Packaging
Do not discard, alter, open further, use, transfer, or return an affected item while a claim is being reviewed. Keep all packaging, labels, inserts, and products until Atlas or the carrier confirms that they are no longer needed.
Unauthorized Returns
Do not mail or deliver a product back without written return authorization and instructions. Unauthorized returns may be refused, quarantined, destroyed, or otherwise handled without refund where permitted by law. Return postage or fees sent without authorization are not reimbursable.
Approved Resolutions
For a verified wrong-product shipment, Atlas will reship the correct product at no cost to the customer. For another approved claim, the available resolution may be a replacement, correction, store credit, or refund, depending on the circumstances, available inventory, carrier findings, and applicable law. Atlas may limit an approved resolution to the affected item or charge.
Refund Method and Timing
An approved monetary refund is normally issued to the original payment method. Bank, card issuer, and payment processor posting times vary and are outside Atlas’s control. Shipping charges, duties, taxes, brokerage fees, and other third-party charges are not refundable unless required by law or included in an approved resolution.
Delivered, Refused, and Undeliverable Packages
A carrier record showing delivery will be reviewed together with the available evidence. Orders refused by the recipient or returned because of an incorrect, incomplete, inaccessible, or undeliverable address are not automatically eligible for refund. Additional carrier or reshipping costs may apply where permitted.
Shipping Delays and Transit Conditions
Carrier delays, changing tracking estimates, weather, holidays, customs review, or ordinary transit conditions do not by themselves create a right to a refund. Contact support if delay or package condition raises a specific concern. Nothing here limits a remedy required for failure to ship or deliver under applicable law.
International Orders
Customers are responsible for confirming that purchase, import, possession, and receipt are lawful. Customs duties, taxes, brokerage fees, inspection, delay, refusal, abandonment, return, or seizure generally do not qualify for a refund except where applicable law requires otherwise or Atlas made a verified fulfillment error.
Promotions and Price Changes
Coupons and promotions must be applied before checkout and are subject to their stated terms. Price changes, expired offers, or a coupon not entered before purchase do not create a right to a refund or retroactive adjustment unless Atlas expressly agrees.
Payment Concerns
Contact Atlas support first about an unfamiliar, duplicate, or incorrect charge so the order and payment records can be reviewed. This request does not prevent a customer from exercising rights available through a payment provider or applicable law.
Non-Waivable Consumer Rights
Nothing in this policy excludes, restricts, or replaces a warranty, refund, cancellation right, charge-dispute right, or other consumer protection that cannot lawfully be waived. If this policy conflicts with mandatory law, the mandatory law controls to the extent of the conflict.
Contact and Policy Updates
For any return, refund, payment, damage, delivery, or order concern, contact Atlas support with the relevant records. This policy may be updated; the version displayed at the time of purchase applies together with the checkout information and other published terms.