Frequently Asked Questions
Find answers about Atlas products, documentation, ordering, U.S. shipping, accounts, and customer support. Select a question below to view the answer.
Products and Intended Use
What does Atlas offer?
Atlas offers cataloged research materials with product information and batch-specific documentation where supporting records are available.
Who may purchase Atlas products?
Products are intended for adults age 21 or older who are purchasing for lawful laboratory, analytical, or research work and who can comply with applicable requirements.
Are Atlas products intended for human or veterinary use?
No. Products are not intended for human or veterinary consumption, administration, diagnosis, treatment, cure, or prevention of disease.
What does the concentration dropdown mean?
The concentration dropdown lists the available product versions configured for that individual product. Review the selected option carefully before adding it to the cart.
Can concentrations differ between products?
Yes. Each product has its own independently editable concentration choices, pricing, SKU, and inventory settings.
How should research materials be stored?
Follow the product-specific label, documentation, and laboratory procedures. Storage requirements can vary, so general website information should not replace batch- or product-specific instructions.
Documentation and Quality Information
What is a Certificate of Analysis?
A Certificate of Analysis, or COA, is analytical documentation that may identify the material, lot, method, test result, testing date, and laboratory information.
Does every product include a COA?
Documentation is displayed only where a relevant supporting record has been added. Check the individual product page before ordering.
What does analytical purity mean?
A reported purity figure must be interpreted together with the analytical method, sample, calculation, units, and report limitations. Figures from different methods may not be directly comparable.
How do I verify that documentation matches my product?
Compare the product name, lot or batch identifier, report number, and other identifiers shown on the product and analytical record.
Can documentation be updated?
Yes. Product and batch records may be revised when new or corrected information becomes available. Review the current product page and supplied documents.
Ordering and Cart
How do I add a product to my cart?
Choose the concentration and quantity on the catalog or product page, then select Add to cart. The selected version and quantity will appear in the cart.
Can I change the quantity in my cart?
Yes. Use the quantity controls in the cart, then allow the totals to update before proceeding to checkout.
Can I use a coupon code?
If a valid coupon is available, enter it in the coupon section of the cart or checkout. Coupon restrictions and expiration rules apply.
When is an order confirmed?
An order is confirmed after checkout is completed and the store provides an order confirmation. A cart alone does not reserve inventory.
Can I change or cancel an order after checkout?
Contact support promptly with the order number. Changes or cancellation cannot be guaranteed once processing has begun.
Shipping and Delivery
What is the shipping charge?
A fixed $13.99 shipping charge is added automatically to each non-empty cart unless the store configuration is changed.
Will I receive tracking information?
Tracking information is provided when a configured tracked service is used and the shipment has been processed.
How long does processing and delivery take?
Processing and delivery times depend on order volume, carrier service, destination, weather, and other conditions. Any displayed estimate is not a guaranteed delivery date.
What if my shipping address is incorrect?
Contact support immediately. Address changes cannot be guaranteed after processing, and the purchaser is responsible for providing a complete and accurate address.
What should I do if a package is delayed, damaged, or missing?
Keep the packaging, take clear photographs if damaged, retain tracking information, and contact support with the order number as soon as possible.
Do you ship internationally?
No. Atlas currently ships only to eligible addresses within the United States. International shipping is not available.
Returns, Accounts, and Support
What is the return or refund policy?
Eligibility depends on the published Refund Policy and the condition and status of the order. Review that policy before purchasing and contact support with your order number.
Do I need an account to order?
Yes. Atlas requires a customer account before an order can be placed. New customers may create an account during checkout or from the My Account page.
Where can I see my previous orders?
Sign in and open My Account to view orders associated with your account.
How do I contact support?
Use the verified contact information on the Contact page and include the order number when asking about an existing order.
Policies and Responsibility
Where can I review the store policies?
Review the Terms and Conditions, Research Use Policy, Privacy Policy, Shipping Policy, and Refund Policy linked in the site footer.
Who is responsible for lawful handling and use?
The purchaser is responsible for lawful purchase, possession, transport, storage, handling, use, recordkeeping, and disposal in accordance with applicable requirements and appropriate laboratory procedures.